Refund policy

We want you to love your purchase. Please review our policy below before placing your order.

👗 Clothing Exchanges

We gladly accept exchanges for eligible clothing items within 10 days of the delivery date.

To qualify for an exchange, items must:

• Be unworn, unwashed, and in original condition
• Have all original tags attached
• Be free of stains, odors, pet hair, or damage
• Be requested for exchange within 10 days of delivery

Customers are responsible for any return shipping costs unless the item received was defective or incorrect.

🚫 Non-Returnable & Non-Exchangeable Items

Please note that all perishable items are final sale and cannot be returned or exchanged. This includes any products that are consumable, time-sensitive, or otherwise subject to spoilage.

For health, safety, and quality reasons, we are unable to make exceptions to this policy.

📦 Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will work quickly to resolve the issue.

💌 Need Assistance?

If you have any questions regarding your order or would like to request an exchange, please contact our customer support team @merviscafe.com. We’re happy to help!

Thank you for shopping with us and supporting our business!